Returns and Warranty

• Right to Cancel: Any product sold by Dave-Tech can be returned within 14 days of receipt for a full refund, no questions asked, provided the item is returned in its original, unused condition. 
• Extended Return Period: Outside this 14-day period, items returned within 30 days can be exchanged for store credit if returned unused.

• If goods are damaged in transit, please reject the package for return or, if received, document the damage by photographing the packaging before opening. We'll provide a return label for damaged goods to be exchanged.

• Warranty periods vary by product, as displayed in each listing:
  • Basic iPhone Screens: 12 months from receipt unless stated otherwise.
  • Premium/Soft OLED/Refurbished iPhone Screens: Lifetime unless stated otherwise.
  • iPad Digitizers: Lifetime unless stated otherwise.
  • Batteries: 12 months or 500 cycles unless stated otherwise.
  • Small Parts: 12 months from receipt unless stated otherwise.
  • Other phone screens: 12 months from receipt of goods unless otherwise stated.
• Defective Goods: Defective items returned within 14 days get a full refund at the purchase price. After 14 days but within the warranty, customers can choose between a replacement or credit at the current price. 
• Accidental Damage: Accidental damage is not covered under warranty on any item, unless otherwise stated

• For all defective items, we will provide a free, prepaid returns label.
  • For items under £50, this will be an untracked label which you will need to print and take to your nearest post office, asking for proof of postage. We accept responsibility for this, and if the return does not reach us within 5 working days from the date written on the post office receipt, we will refund you regardless.
  • For items valued over £50, we will provide a free tracked return label, ensuring both of us can track the return's journey.

• We aim to handle all returned goods within 5 working days, often completing refunds or exchanges within 48 hours.

• Product Descriptions: The descriptions on our website provide a general overview of the products but do not constitute part of our contract with you. It is your responsibility to ensure that the products meet your specific needs. We offer no warranty regarding their suitability for your intended use, but this does not affect your statutory rights under the Consumer Rights Act 2015.
• Liability: We are not liable for any losses or damages resulting from a breach of this contract, including consequential losses to you or damages to third-party property, except where such exclusions would be deemed unfair under consumer law. In cases of our negligence, our liability is limited to the invoice value of the goods, except in instances involving death or personal injury. Your statutory rights remain unaffected by this clause, ensuring you receive the protections afforded by law.