Returns and Warranty
Returns and Warranty
Last Updated: 20/04/2026
This policy applies to purchases made from Dave-Tech. If you are buying as a consumer, your statutory rights under applicable consumer law are not affected by this policy. If you are buying in the course of business, the consumer cancellation rights below do not apply, and any separate trade terms will also apply.
1. Consumer Right to Cancel
If you are a consumer and you buy online, by phone, or by another distance sales method, you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. Once you notify us that you wish to cancel, you must send the goods back within 14 days.
To exercise your right to cancel, please notify us by a clear statement sent to contact@dave-tech.repair.
If you cancel within this period, we will refund the price paid for the goods and the basic outbound delivery charge. If you selected a delivery service more expensive than our standard delivery option, we will refund only the basic standard delivery charge.
You may inspect the goods as you would in a shop. However, we reserve the right to make a deduction from your refund for any loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. For the avoidance of doubt, parts that have been fitted, bonded, glued, programmed, or otherwise used beyond reasonable inspection may be subject to a deduction reflecting the resulting loss in value.
Unless we agree otherwise, you are responsible for the cost of returning goods where you cancel because you have changed your mind.
2. Extended Returns for Unused Items
Outside the statutory consumer cancellation period, unused items returned within 30 days of receipt may, at our discretion, be accepted for exchange or store credit, provided they are returned complete and in their original condition.
Where we agree, at our discretion, to accept the return of an unwanted item after the 14-day statutory right to cancel period has expired, we reserve the right to deduct or withhold the original outbound delivery cost incurred by us from any refund or store credit issued.
This is an additional goodwill policy and does not affect your statutory rights.
3. Goods Damaged in Transit
If goods are damaged in transit, please reject the parcel where possible or, if already received, photograph the packaging and contents before installation or use and contact us promptly at contact@dave-tech.repair.
4. Faulty, Misdescribed, or Not Fit for Purpose Goods
If you are a consumer and the goods are faulty, not as described, or not fit for purpose, you may have statutory remedies under the Consumer Rights Act 2015.
In particular, you may have a short-term right to reject within 30 days of delivery and receive a refund. After that, you will usually be entitled to a repair or replacement first. If repair or replacement is impossible, unsuccessful, not provided within a reasonable time, or causes significant inconvenience, you may be entitled to a price reduction or a final right to reject.
Where a consumer is entitled to a statutory refund, we will not require store credit instead. If you prefer a replacement or store credit and we agree, we may offer that as an alternative, but your legal rights remain unaffected.
For valid faulty-item returns, we will bear the reasonable cost of return.
5. Warranty Periods
In addition to your statutory rights, the following warranty periods apply unless a different period is stated in the product listing:
- Basic iPhone Screens: 12 months from receipt unless stated otherwise
- Premium / Soft OLED / Refurbished iPhone Screens: Lifetime unless stated otherwise
- iPad Digitizers: Lifetime unless stated otherwise
- Batteries: 12 months or 500 cycles, whichever occurs first, unless stated otherwise
- Small Parts: 12 months from receipt unless stated otherwise
- Other phone screens: 12 months from receipt unless stated otherwise
Any commercial warranty we provide is in addition to, and does not replace, your statutory rights.
6. Reasonable Wear and Tear / Warranty Exclusions
Our warranty does not cover accidental damage, liquid damage, misuse, improper installation, attempted third-party repair, or wear and tear beyond normal use.
We may refuse a warranty claim where, in our reasonable opinion, the returned item shows signs of damage or condition issues beyond reasonable wear and tear. This includes, by way of example, excessively heavy scratches, signs of being dropped, bent or torn components, damaged connectors, missing protective films, excessive glue or adhesive residue, or other evidence of misuse or handling beyond normal installation and removal.
This clause does not remove or reduce any statutory rights a consumer may have where the goods were inherently faulty, misdescribed, or not fit for purpose.
7. Service Pack Parts
Service Pack Parts are typically supplied in sealed packaging with a tamper-evident or tamper-proof seal. If that seal has been broken, we may place the return on hold while the item is inspected and tested.
Where we do not have access to a suitable test device for a particular model, testing may need to be arranged through a third party, which may extend the time needed to assess the return.
As part of our additional warranty process, Service Pack Parts may be referred to our supplier or another authorised assessment channel for technical inspection. Any supplier or third-party assessment may inform our warranty decision under this additional warranty. However, if you are a consumer, your statutory rights remain with us as the retailer and are not removed or reduced by any manufacturer or supplier process or decision.
If a Service Pack Part is returned following a change-of-mind cancellation and the seal has been broken, we reserve the right to make a deduction from any refund to reflect any resulting loss in value.
8. Returns Labels for Defective Items
For all defective items with an approved return, we will provide a free prepaid returns label.
For items valued under £50, this will usually be an untracked label, which you must print and take to your nearest Post Office or other acceptance point we specify. You must obtain proof of postage and retain it until the return has been received and processed. We accept responsibility for returns sent using our provided label, and if the return does not reach us within 5 working days of the date shown on the proof of postage, we will still honour the return, provided that valid proof of postage can be supplied upon request.
For items valued over £50, we will usually provide a free tracked return label, allowing both parties to track the return in transit.
Nothing in this section affects your statutory rights where applicable.
9. Goodwill Credits, Trade Returns, and Non-Statutory Warranty Resolutions
Where a return or warranty resolution does not give rise to a statutory consumer right to a refund, and we agree to resolve the matter by store credit, we will normally issue store credit at the original sale price where the return is approved within 30 days of purchase.
After 30 days, where the item’s current selling price is lower than the original selling price, we reserve the right to issue store credit at the lower current selling price instead.
This section applies only to goodwill returns, trade / business purchases, or other non-statutory resolutions, and does not override any statutory consumer remedy.
10. Handling Times
We aim to process returned goods within 5 working days of receipt. In many cases, refunds, replacements, or credits will be completed sooner, but additional testing may be required for some items, including Service Pack Parts.
11. Product Compatibility and Descriptions
Please ensure that the part ordered is compatible with your device before installation or use. Product photographs, descriptions, and compatibility information are provided to help identify the correct item. Nothing in this policy affects your statutory rights if goods are misdescribed or not as described.
12. Liability
Nothing in this policy excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or liability in respect of a consumer’s statutory rights relating to faulty, misdescribed, or undelivered goods.